Last updated: September 23, 2026
We want you to be satisfied with your purchase. Eligible one-time product purchases may be returned free of charge within 30 days of delivery, subject to the conditions below.
You may request a return within 30 calendar days of the date your order was delivered.
To qualify for a return:
The item must be unused, unopened, and in its original condition.
The item must be returned in its original packaging.
You must provide your order number or proof of purchase.
Your return request must be submitted within 30 days of delivery.
Approved returns will receive a prepaid return label at no additional cost. Items sent back without prior authorization may not be accepted.
To request a return, email admin@mainstockplug.co with:
Your full name
Your order number
The item you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect
Main Plug Support will provide return instructions after reviewing your request.
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
Opened, used, worn, or altered products
Gift cards
Digital products or downloadable content
Personalized or custom-made products
Clearance or final-sale items
Products that cannot be returned for health, hygiene, or safety reasons
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to five business days for us to process an approved return. Your bank or payment provider may require an additional five to ten business days to post the refund.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect. Approved returns are not subject to a restocking fee.
Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact admin@mainstockplug.co promptly.
Include your order number, a description of the issue, and clear photographs when applicable. Depending on the circumstances, we may provide a replacement, store credit, or refund.
We do not currently offer direct exchanges. To obtain a different product, return the eligible item for a refund and place a new order.
We cannot guarantee that an order can be canceled or modified after it enters processing or ships.
If your order has already shipped, you may request a return after receiving it, provided that the item meets the eligibility requirements above.
If your subscription includes a free trial, the length of that trial will be clearly displayed when you enroll.
Unless you cancel before the free trial ends, your payment method will automatically be charged $20 for the first paid month. After the first paid month, the subscription automatically renews at $30 per month, plus applicable taxes, until canceled.
You may cancel your subscription at any time by emailing admin@mainstockplug.co. To prevent the next charge, your cancellation request must be submitted before that charge is processed.
All subscription charges are non-refundable once processed, including:
The initial $20 first-month charge
Subsequent $30 monthly renewal charges
Partially used subscription periods
Cancellation stops future renewal charges but does not refund a charge that has already been processed. We do not provide prorated subscription refunds or credits, except where required by applicable law.
The 30-day return policy applies to eligible one-time product purchases. Subscription charges and subscription shipments are non-refundable. If a subscription shipment arrives damaged, defective, missing, or incorrect, contact us so we can investigate and provide an appropriate resolution.
Returning a physical product does not automatically cancel an active subscription. The subscription must be canceled separately.
If an approved refund has not appeared after ten business days:
Check your bank or payment account again.
Contact your bank or card issuer.
Email admin@mainstockplug.co for assistance.
For questions about returns, refunds, or subscriptions, contact:
Main Plug Support
Email: admin@mainstockplug.co